Frequently Asked Questions

Got a question before you order? You're in the right place. If you cannae find what you're looking for here, drop us a line at clientservice@naescotlandnaeparty.com and we'll aim to get back to you within 1 to 2 business days.

Ordering

How do I place an order?

Simply browse our store, add your favourite designs to your basket and check out securely online. All prices for customers in Great Britain are displayed in British pounds (GBP). We accept the payment methods shown at checkout.

Can I change or cancel my order after placing it?

Our products are printed to order, so production can begin shortly after your purchase.

If you've made a mistake or need to change something, contact us as quickly as possible at clientservice@naescotlandnaeparty.com, quoting your order number and the email address used to place your order.

We'll do our best to help before production begins, although changes to products already in production may not be possible.

Your statutory cancellation rights remain unaffected.

Will I receive an order confirmation?

Absolutely! You'll receive a confirmation email after placing your order. Once your order has been dispatched, we'll send tracking information where available.

Products & Sizing

How do I know which size to order?

Each product page includes a size guide. We recommend checking the measurements before ordering, as sizing and fit can vary between garments.

If you're unsure, drop us a message. We'd rather help you find the right fit than have your new favourite T-shirt gathering dust.

Are your T-shirts printed to order?

Aye! Every T-shirt is produced after your order is placed.

That means no warehouse full of unwanted stock, less unnecessary waste and nae dusty boxes of T-shirts wondering where it all went wrong.

What are your T-shirts made from?

Fabric composition, fit and other product details are provided on the individual product pages.

Different styles may use different materials, so please check the product description before purchasing.

Delivery

Where do you deliver?

We currently offer standard delivery to England, Scotland and Wales.

Northern Ireland and other international destinations are not included in our standard Great Britain delivery service at present.

How much is delivery?

Standard delivery costs £3.99.

We also offer FREE standard delivery on orders of £60 or more, based on the qualifying basket value calculated at checkout.

How long will my order take to arrive?

Because our T-shirts are printed to order, please allow time for production before dispatch.

Standard delivery normally takes approximately 3–5 business days after dispatch, with production time additional.

These are estimates rather than guaranteed delivery dates. We'll keep you informed as your order progresses.

Are orders printed in the UK?

We use print-on-demand fulfilment partners, including UK-based providers, to produce and dispatch orders.

Our aim is to use suitable local production wherever practical, although the fulfilment location may depend on the product and its availability.

Will I receive tracking information?

Where tracking is available, we'll include the details in your dispatch confirmation email so you can follow your order's journey.

What if my order is delayed?

Occasionally, deliveries take a wee detour due to courier delays, busy production periods or circumstances outside our control.

If your order hasn't arrived when expected, email clientservice@naescotlandnaeparty.com with your order number and the email address used at checkout.

We'll investigate and help resolve the issue.

Returns & Refunds

What is your returns policy?

We want you to be happy with your purchase.

If your T-shirt arrives damaged, faulty, incorrect or not as described, please contact us with your order details and photographs where appropriate.

We offer a 30-day customer-care guarantee, alongside your statutory consumer rights. This guarantee does not limit any rights you have under UK law.

Can I return an item if I change my mind?

For standard, non-personalised products purchased online, you generally have the right to cancel within 14 days of receiving your order, without giving a reason.

Please notify us within that period if you wish to cancel. We'll explain the return procedure and applicable conditions.

Items made to your individual specifications or clearly personalised may be excluded from the normal change-of-mind cancellation right where the law permits.

The fact that a standard product is printed after ordering does not automatically remove statutory cancellation rights.

What if I ordered the wrong size?

We offer free size exchanges within 30 days of receiving your order, subject to product availability.

Contact us with your order details and we'll help arrange an exchange.

This exchange service is additional to your statutory rights.

What if my item is faulty or incorrect?

If something isn't right, please contact us as soon as possible.

Include your order number, a description of the issue and clear photographs where relevant.

Depending on the circumstances and your statutory rights, we can arrange an appropriate refund, replacement or other remedy.

How do I request a return or refund?

Email clientservice@naescotlandnaeparty.com, including:

• Your order number.

• The email address used when ordering.

• The item you wish to return.

• The reason for your enquiry, where relevant.

• Photographs if the item is damaged, faulty or incorrect.

For change-of-mind cancellations, you do not need to provide a reason.

We'll respond with the appropriate next steps, including return instructions and any applicable return-postage arrangements.

Getting in Touch

How do I contact you?

Email us at clientservice@naescotlandnaeparty.com.

We aim to respond within 1 to 2 business days. During particularly busy periods, it may take a little longer — but your message won't disappear into the Highlands.

Do you have a telephone number or live chat?

Not at this stage.

All customer enquiries are handled by email, allowing us to keep a clear written record and give each question the attention it deserves.

Nae call centres. Nae being passed from person to person. Just someone who actually reads your message.

Still got a question? We're happy to help!

clientservice@naescotlandnaeparty.com

Nae Scotland, Nae Party. A wee bit of Scotland, wherever you are!