Shipping Policy

Last updated: 15 October 2026

At Nae Scotland, Nae Party, we want getting your order to you to be as straightforward as possible. Nae mysteries, nae carrier pigeons — just clear information about production, shipping and delivery.

This Shipping Policy applies to orders placed through our United Kingdom storefront for delivery to England, Scotland and Wales.

Where We Deliver

We currently offer standard delivery throughout Great Britain, covering:

• England

• Scotland

• Wales

Northern Ireland and other international destinations are not currently included in our standard Great Britain delivery service.

The delivery destinations available for your order will be confirmed during checkout.

Shipping Charges

We like to keep things simple.

Standard Delivery: £3.99

FREE Standard Delivery on orders of £60 or more.

The qualifying order value is calculated at checkout, taking account of applicable discounts.

Any delivery charges will be clearly displayed before you complete your purchase.

All shipping charges for our Great Britain storefront are displayed in British pounds (GBP).

Made-to-Order Production

Our T-shirts are printed to order, which means production begins after your purchase rather than your garment being taken from a warehouse shelf.

Your order goes through two stages:

1. Production: Your T-shirt is printed, checked and prepared for dispatch.

2. Delivery: Your completed order is handed to the delivery carrier.

Production time is additional to the shipping transit time.

We work with trusted print-on-demand fulfilment partners and aim to use suitable local production facilities wherever practical.

How Long Does Delivery Take?

Our standard shipping service has an estimated transit time of 3–5 business days after dispatch.

Because each T-shirt is produced after ordering, please allow additional time for printing and preparation.

The complete delivery timeframe may vary depending on the item, production availability and shipping destination.

Delivery estimates are provided for guidance and are not guaranteed arrival dates unless expressly agreed otherwise.

We will meet our obligations under applicable UK consumer law regarding delivery times and delays.

Order Processing

Once payment has been confirmed, your order will be prepared for production.

Please check the following carefully before completing checkout:

• Product and design.

• Size and colour.

• Quantity.

• Delivery address.

• Contact details.

If you notice a mistake after ordering, contact us as quickly as possible at:

clientservice@naescotlandnaeparty.com

We will do our best to accommodate changes before production begins.

Because our products are printed to order, we cannot guarantee that changes will be possible once production has started.

This does not affect any statutory cancellation rights applicable to your purchase.

Tracking Your Order

Where tracking is available, you will receive a dispatch confirmation containing your tracking information.

Please allow a little time for the carrier's system to update after your parcel has been dispatched.

If your tracking appears to have stopped updating or your delivery is taking longer than expected, contact us and we'll investigate.

Orders Containing Multiple Items

If you order several T-shirts, we will endeavour to fulfil your order as efficiently as possible.

Depending on product availability and fulfilment arrangements, items may occasionally be dispatched separately.

This may mean:

• Receiving more than one parcel.

• Receiving separate dispatch confirmations.

• Receiving different tracking numbers.

• Items arriving on different days.

Dinnae panic if one T-shirt arrives before its travelling companion — the others may simply be following behind.

The shipping charge shown at checkout will apply to your order unless you subsequently agree to an additional charge.

Incorrect or Incomplete Delivery Addresses

Please provide a complete and accurate delivery address when placing your order.

If you notice an error, contact us immediately.

We'll attempt to correct the address before dispatch whenever possible, but changes cannot always be guaranteed once production or fulfilment has progressed.

If an incorrect address supplied by the customer results in an unsuccessful delivery, we will review the circumstances and advise whether redelivery or replacement is possible.

Any additional charges will be explained before proceeding and will only be applied where appropriate and permitted by law.

Delayed Deliveries

Occasionally, an order may take longer than expected because of:

• Production delays.

• Courier disruption.

• Severe weather.

• Bank holidays.

• Peak shopping periods.

• Unexpected transport or supply difficulties.

If your delivery appears delayed, please contact us with your order number.

We will investigate with our fulfilment and delivery partners and explain the next steps.

Under UK consumer law, unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.

If delivery is not made within the agreed or legally applicable timeframe, you may have rights to require delivery within an appropriate additional period or, in certain circumstances, cancel the contract and receive a refund.

Nothing in this policy limits those rights.

Lost Parcels

If your parcel appears to have been lost during delivery, please contact us.

We will investigate with the carrier and arrange an appropriate replacement or refund where required.

In normal circumstances, responsibility for the goods remains with us until they are delivered into your physical possession or that of a person you have identified to receive them, subject to applicable legal exceptions.

You will not be expected to resolve a lost-parcel dispute directly with our delivery partner before we assist you.

Parcels Marked as Delivered

If tracking indicates that your order has been delivered but you cannot locate it, please check:

• Around your property or designated delivery location.

• With members of your household.

• With neighbours, where appropriate.

• With building management or reception, where applicable.

If your parcel remains missing, contact us promptly.

We will investigate the delivery circumstances and determine an appropriate resolution in accordance with applicable consumer law.

A tracking status marked Delivered does not, by itself, automatically remove your consumer rights.

Damaged, Faulty or Incorrect Orders

If your T-shirt arrives damaged, incorrectly printed, faulty or different from what you ordered, please let us know.

Email:

clientservice@naescotlandnaeparty.com

Include your order number, a description of the problem and photographs where reasonably available.

Where the issue is our responsibility, we'll arrange an appropriate replacement, refund or other remedy in accordance with our Return and Refund Policy and applicable law.

Our 30-Day Guarantee is offered in addition to your statutory consumer rights.

Customs, Duties and Import Charges

Our standard Great Britain fulfilment arrangement is intended to use suitable print-on-demand partners for delivery within England, Scotland and Wales.

We do not currently offer a separate international delivery service through the Great Britain storefront.

If an order requires fulfilment from outside the UK or could give rise to additional import charges, we will address the arrangements before proceeding.

Customers will not be asked to pay undisclosed additional customs or import charges without prior agreement.

Refused or Unclaimed Deliveries

If a parcel is refused, remains unclaimed or is returned to sender, please contact us.

We will review the circumstances and explain the available options for redelivery, replacement or refund.

Any additional costs or deductions will be handled in accordance with your statutory rights and the terms disclosed before purchase.

Returns and Exchanges

If you need to return or exchange an item, please contact our customer service team before sending it.

We will provide the appropriate return instructions and destination address.

Please do not send product returns to our correspondence address unless specifically instructed.

For full information about cancellation rights, our 30-Day Guarantee, refunds and free size exchanges, please refer to our Return and Refund Policy.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or reduces your rights under applicable UK consumer protection law.

This includes your rights relating to delivery, faulty goods, cancellations and refunds.

Policy Updates

We may update this policy as our business grows, delivery services change or new regions become available.

The latest version will be published on our website, and changes will not retrospectively remove statutory rights applicable to an existing purchase.

Contact Us

If you have questions about delivery, tracking or an existing order, please contact:

Email: clientservice@naescotlandnaeparty.com

Correspondence address:

Nae Scotland, Nae Party
1207 Delaware Ave #836
Wilmington, DE 19806
United States

This is not a product-return address unless we specifically instruct you otherwise.

We aim to respond to customer enquiries within 1–2 business days.

Nae guesswork. Nae unnecessary palaver. Just clear shipping information from us to you.