Return and Refund Policy

Last updated: 15 October 2026

At Nae Scotland, Nae Party, we want you to love your purchase. If something has gone wrong, dinnae panic — we'll do our best to put it right without sending you on a Highland expedition.

This policy applies to customers purchasing through our United Kingdom storefront for delivery to England, Scotland and Wales.

Our voluntary guarantees are offered in addition to your statutory rights under applicable UK consumer law.

1. Our 30-Day Guarantee

Every purchase comes with our 30-Day Guarantee.

If your item arrives damaged, faulty, incorrect or materially different from what you ordered, please contact us within 30 days of receiving it.

We'll help if:

• You've received the wrong item.

• Your item arrives damaged or defective.

• There's a printing or manufacturing fault.

• The product is not as described.

Depending on your statutory rights and the circumstances, we'll arrange an appropriate refund, replacement or other remedy at no additional cost to you.

Important: Your legal rights concerning faulty or misdescribed goods may continue beyond 30 days. Our guarantee does not restrict those rights.

2. Free Size Exchanges

Ordered the wrong size? Fit not quite right? Nae worries!

We offer free size exchanges within 30 days of receiving your order, subject to the availability of your preferred replacement.

To qualify under our voluntary exchange programme, the item should be:

• Unworn, apart from trying it on for fit.

• Unwashed.

• In substantially the same condition as when received.

Please contact us before arranging an exchange.

We'll provide the appropriate instructions and confirm whether your original item needs to be returned.

The exchange itself is free. We'll confirm any return-postage arrangements before you send anything back.

This additional service does not affect your statutory cancellation rights.

3. Your 14-Day Right to Cancel

For standard, non-personalised products purchased online, you generally have the right to cancel your purchase without providing a reason.

You have 14 days after receiving your goods to tell us that you wish to cancel.

If your order contains several items delivered separately, the relevant cancellation period normally runs from receipt of the final item.

To exercise this right, email:

clientservice@naescotlandnaeparty.com

Clearly state that you wish to cancel your purchase and include your order number so we can identify it.

You may use any clear statement of cancellation. No particular wording is required.

Once you've notified us of cancellation, you generally have a further 14 days to send the goods back.

We will provide return instructions and the appropriate return address.

4. Made-to-Order and Personalised Products

Our T-shirts are printed individually after purchase, but being printed to order does not automatically remove your statutory cancellation rights.

Standard NSNP designs offered to all customers will generally remain eligible for the applicable 14-day cancellation right.

Products genuinely manufactured to your individual specifications or clearly personalised, such as garments featuring customer-supplied names, artwork or wording, may be exempt from change-of-mind cancellation where permitted by law.

We will identify any applicable exemption before purchase.

Your statutory rights relating to faulty, damaged, incorrect or misdescribed products remain unaffected.

5. Returning Items After Cancellation

If you exercise your statutory change-of-mind cancellation right, you must send the goods back within 14 days of notifying us.

You may inspect and try on a garment as you reasonably would in a shop.

Please take reasonable care of the item while it is in your possession.

We may make a lawful deduction from your refund where handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has diminished their value.

Return postage for change-of-mind cancellations is the customer's responsibility, unless we have expressly agreed otherwise.

We will provide the relevant return address and instructions when you contact us.

If an item is faulty, incorrect or otherwise our responsibility, we will meet reasonable return costs where required by law.

6. Refunds and Refund Timing

Refunds will normally be issued to the original payment method.

For eligible statutory cancellations, we will refund the price of the cancelled goods and any original standard delivery charge that must be refunded by law.

If you selected a more expensive delivery method, we are generally not required to refund the additional cost above our standard delivery rate.

Where goods are being returned following a statutory cancellation, we will issue the required refund within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier.

If no goods need to be returned, the applicable refund deadline will be calculated in accordance with the statutory rules.

We'll send a confirmation once your refund has been processed. Your bank or payment provider may take additional time to credit the money to your account.

7. Faulty, Damaged or Incorrect Items

If your purchase arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

Include:

• Your order number.

• A description of the problem.

• Photographs where relevant and reasonably available.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Eligible customers generally have a short-term right to reject faulty goods within 30 days of delivery. Further rights to repair, replacement, price reduction or refund may apply after that period.

We will handle these requests in accordance with the law.

8. Cancelling or Changing an Order Before Dispatch

If you've made a mistake with your order, contact us as quickly as possible.

Because our products are printed to order, production can begin shortly after purchase.

We'll do our best to accommodate changes to sizes, colours, designs or delivery details, but cannot guarantee that changes will be possible once production has started.

Our operational production deadlines do not remove any statutory cancellation rights that apply to your purchase.

9. How to Request a Return, Exchange or Refund

Please email:

clientservice@naescotlandnaeparty.com

Include your order number, the email address used at checkout and a brief explanation of your request.

For faulty or damaged items, photographs may help us resolve the matter more quickly.

For statutory change-of-mind cancellations, you do not need to explain your reason.

Our team will confirm the next steps, the correct return destination and any applicable postage arrangements.

Please contact us for return instructions rather than sending goods to our correspondence address.

10. Return Addresses

Our products may be fulfilled by different print-on-demand partners, so the appropriate return destination can vary.

We will provide the correct return address when you contact customer service.

Please do not send merchandise to our US correspondence address unless specifically instructed to do so.

Our correspondence address is:

Nae Scotland, Nae Party
1207 Delaware Ave #836
Wilmington, DE 19806
United States

This is not automatically a product-return address.

11. Your Consumer Rights

Nothing in this policy excludes, restricts or reduces your mandatory rights under applicable consumer protection law.

Our 30-Day Guarantee and free size exchanges are voluntary benefits provided in addition to those rights.

12. Policy Updates

We may update this policy as our business and fulfilment arrangements develop.

Updates will be published on our website. Changes will not retrospectively remove rights that applied when you placed your order.

13. Contact Us

Questions about returns, exchanges or refunds?

Email: clientservice@naescotlandnaeparty.com

We aim to respond within 1–2 business days.

Nae worries. Nae drama. Just friendly customer service.